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Customer ordering terms and conditions – EMEA and APAC

The terms and conditions set out below apply to the sale of both print and online subscriptions.

Orders to:
IOP Publishing
Journal Subscription Fulfilment
Temple Circus
Temple Way
Bristol BS1 6HG, UK
Tel: +44 (0)117 929 7481
E-mail: custserv@iop.org

Subscriptions run on a calendar-year basis unless stated otherwise.

Subscription agencies must provide the full end-user name and delivery address when placing orders.

Payment information
We accept payment by cheque or bank transfer.

Cheques to be made payable to IOP Publishing Ltd. Payments by bank transfer payable to the bank account details on the invoice.

When submitting payment, please return a copy of your invoice or renewal notice with details of the payment date, amount and reference. This will ensure that we can trace your payment and process your order promptly.

If paying by bank transfer, please include the account reference and invoice number shown on your invoice or renewal notice, and instruct your bank to do the same.

Advance payment is required on all subscription orders and delivery will commence upon receipt of payment.

VAT
The price for all products and services excludes VAT.

UK customers are subject to UK VAT at the prevailing rate. EU customers outside the UK who provide their VAT/TVA/MwSt/etc number are not subject to UK VAT.

EU customers who do not provide their VAT/TVA/MwSt/etc number are subject to UK VAT at the prevailing rate, except if such customers are purchasing “electronic-only” products that are subject to VAT at the local prevailing rate applicable to where the customer is located.

Customers in South Africa purchasing “electronic-only” products are subject to South African VAT at the prevailing rate.

Customers in India purchasing “electronic-only” products are subject to Indian GST at the prevailing rate.

Print delivery
Journals are despatched to most countries using a combination of air and road freight services. These methods of despatch may be changed at any time owing to the availability or cost of alternative methods.

Claim policy
Claims for missing issues must be made no sooner than one month after the publication date and no later than three months after the publication date.

IOP Publishing shall not be responsible for any loss, damage, delivery delays or failure to supply the products or services arising from circumstances beyond its reasonable control.

Back issues and print-on-demand
We offer a print-on-demand (POD) service on IOP Publishing journal titles for issues published from 2008 onwards.

Back issue enquiries for titles not available through POD should be sent to customerservices@iop.org.

Refunds
There will be no refunds after the subscription has commenced.

SCOAP3
Chinese Physics C (print ISSN: 1674-1137, e-Only ISSN: 2058-6132) is part of the SCOAP3 initiative, (scoap.org), and as such, the prices of products containing this title have been reduced to reflect this.

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