IOP Publishing has today announced that it will be moving to a new subscription fulfillment company for customers in North, South and Central America, effective immediately.
The company has selected Cambey & West, based in Congers, NY as their new service provider, as part of a company–wide review and investment in customer service. The move will mean that all orders and fulfillment of IOP published journals, including the AAS titles, for the Americas will be handled by Cambey & West beginning on June 25, 2012.
Steve Moss, Chief Operating Officer of IOP Publishing, Inc. said of the move “After careful consideration, IOP Publishing selected Cambey & West as we believe they are fully able to realize our customer focused approach. They have over 25 years’ experience of supporting publishers like us and we feel confident that our customer orders will be handled with the utmost professionalism.”
Customer accounts in North, South and Central America will continue to be managed by IOP’s dedicated team of Regional Managers, and customer service questions will continue to be handled by IOP Publishing. You can email us firstname.lastname@example.org or contact us in our Philadelphia office at (215) 627‒0880.
The new address for any invoice, subscription or circulation activity is:
P.O. Box 320
Congers, NY 10920‒0320
Phone: (800) 358‒4677 toll free or (845) 267‒3018
Fax: (845) 267‒3478
Please note that invoices, payments or inquiries that have already been sent to our previous provider — or are sent to them in error in the future — will be forwarded on to Cambey & West promptly.
If you have any questions please contact Sharice Collins, Vice President, Marketing, IOP Publishing, Inc., by email at email@example.com